Hagzy Privacy Policy

Hagzy (referred to as "we", "us", or "the platform") is an online betting and gaming service operating under the domain https://hagzy.win. This Privacy Policy ("Policy") explains how Hagzy collects, stores, uses, and protects your personal information.

By registering with or using Hagzy's services, you are considered to have read and accepted this Privacy Policy. This Policy is part of our Terms and Conditionsapplicable in conjunction with.

This policy applies to: all users of Hagzy website services, registered members, and visitors to the website.

Hagzy collects information in two ways — directly from you, and automatically from your device.

Directly Collected Data:

• At registration: full name, date of birth, email address, mobile number.
• During KYC verification: national ID number, photo, proof of address.
• At the time of payment: mobile banking number and associated transaction details.
• When contacting support: your messages and complaint details.

Automatically Collected Data:

• IP address and geographic location (down to city level).
• Browser type, device model, and operating system.
• Information about time spent on the website and pages visited.
• Login and logout times, along with session information.

Hagzy uses collected information only for specific, legitimate purposes. We do not use your data for anything outside the scope of this Privacy Policy.

• Service delivery: To manage accounts, facilitate betting, and process payments.
• Identity verification: In the KYC process to prevent fraud and ensure legal compliance.
• Security: To detect and prevent unusual transactions or suspicious activity.
• Service improvement: To analyze user experience and improve the platform.
• Contact: To send important updates, transaction notifications, and support communications.
• Responsible gaming: To identify risky gaming patterns and provide timely assistance.
• Legal Compliance: To comply with AML and other applicable regulations.

Hagzy does not sell your personal information. However, in certain circumstances, limited data may be shared with trusted third parties:

• Payment providers: Bkash, Nagad, Rocket — only the information necessary to complete transactions.
• Identity verification service: Approved providers for completing the KYC process.
• Legal Authorities: In response to a court order or government directive.
• Security partners: Cyber fraud detection agencies, for security purposes only.

All third-party partners are contractually bound to uphold our privacy standards and may not use the data they receive for their own purposes.

Hagzy upholds the highest industry security standards to keep your information safe. Our security infrastructure is regularly updated and audited.

• SSL/TLS Encryption: All data transmissions are secured with 256-bit encryption.
• Firewall & DDoS Protection: An advanced firewall system is active around the clock.
• Two-factor authentication (2FA): An additional layer of security can be added to your account.
• Restricted Access: Only authorized personnel have access to user data.
• Regular security audits: Periodic reviews conducted by independent experts.
• Data backup: Data is stored in a secure backup system.

However, no system on the internet is 100% secure. In the event of a security breach, we will promptly notify affected members and take all necessary steps.

Cookies are small text files stored in your browser. Hagzy uses cookies for the following purposes:

• Essential Cookies: Required to maintain your login session and ensure secure service — these cannot be disabled.
• Functional cookies: To remember your language preferences and settings.
• Analytics Cookies: Reviewing website usage to improve our services.

You can manage cookies through your browser settings. However, disabling essential cookies may cause certain parts of the service to not function properly.

Hagzy believes you should have full control over your personal information. Your rights are outlined below:

To exercise these rights, please contact our support team. We will respond to all requests within 30 business days of receipt.

Hagzy strictly does not collect information from or provide services to anyone under 18. Age is verified at registration and confirmed through the KYC process.

• Any account registered by a person under the age of 18 will be suspended immediately.
• Any data collected from minors by mistake will be deleted immediately.
• If a parent or guardian suspects their child is using Hagzy, please contact support immediately.

Hagzy may use servers in various countries to operate its services. Where your information is transferred internationally, we ensure that:

• Advanced encryption is always used when transferring data.
• Countries to which data is transferred maintain adequate data protection laws.
• All third-party partners are contractually obligated to comply with our privacy standards.
• All transfers are conducted in accordance with international data protection guidelines.

Hagzy does not retain data longer than necessary. Retention periods depend on the type of information and applicable legal requirements:

• Account Information: For as long as the account is active, and up to 5 years after closure.
• Financial Transaction Information: Up to 7 years under AML law.
• Support Messages: Up to 2 years after the issue is resolved.
• Log Files: Up to 12 months for security purposes.
• Cookie information: Session cookies expire when the browser is closed; persistent cookies last up to 30 days.

Upon expiry, data is securely deleted or anonymized.

Hagzy may update this Privacy Policy as needed. For significant changes:

• A notice will be posted on the website.
• Registered members may be notified by email or SMS.
• The date of any changes will be updated at the top of this page.

Continued use of the platform after any changes will be considered acceptance of the updated policy. Please visit this page regularly to stay informed.

For any privacy-related questions, complaints, or data requests, please contact us:

• Email: [email protected]
• Live Chat: Available 24/7 at the bottom right corner of the website
• Response Time: For email inquiries, typically within 24–48 hours
• Data requests: Completed within a maximum of 30 business days

We take every privacy complaint seriously and work to resolve it as quickly as possible. Your trust is our most valuable asset.